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Reporting Automation · AI

Support Digest

Turns raw WhatsApp support chat exports into structured, categorised reports published automatically to Slack and Notion.

What it does

Support teams using WhatsApp often lose signal in volume: bugs, feature requests, and general enquiries pile up in unstructured threads. This tool automates the triage and reporting layer. Upload a WhatsApp chat export and Claude categorises every message, counts each type, and publishes a clean summary report.

Reports land in Slack for immediate team visibility and Notion for persistent documentation, all without manual copy-paste or labelling effort.

What it covers

  • Parses raw WhatsApp chat export files in the browser
  • Categorises messages into bugs, feature requests, service requests, and general enquiries using Claude
  • Generates summary statistics: counts per category and trend indicators
  • Publishes organised reports directly to a Slack channel via Slack MCP
  • Creates structured Notion pages via Notion MCP for persistent record-keeping

Tools involved

  • React
  • Claude API
  • Slack MCP
  • Notion MCP